Professional Summary
Hands-on IT Director with 25+ years of experience elevating service delivery,
improving infrastructure reliability, strengthening cybersecurity posture,
and supporting geographically distributed operations. Recognized as a “player-coach”
leader who balances strategic modernization with hands-on troubleshooting,
field support, and operational excellence. Proven success reducing downtime,
maturing security frameworks, and leading high-performance technical teams.
Fully comfortable working across multi-site environments and traveling as needed
to support operations and stakeholders.
Core Competencies
IT Service Delivery & Hands-On Technical Support
Multi-Site Field Operations & Travel Readiness
Windows Server, Active Directory & Networking
Cloud Infrastructure (AWS, Azure, Microsoft 365)
Zero Trust, MFA, MDR, Data Governance
Disaster Recovery, Business Continuity & Monitoring
Enterprise Telephony (RingCentral, Teams)
Budgeting, Vendor Management & Cost Optimization
AI & Automation Enablement (AWS GenAI, RPA)
Professional Experience
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Lead IT service delivery, infrastructure operations, cybersecurity, and
modernization for a $1.2B agricultural cooperative supporting 3,100+
member-owners across Iowa and Illinois.
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Maintain a hands-on presence for escalated troubleshooting, including
network diagnostics, endpoint issues, Active Directory/identity problems,
hypervisor health, and field connectivity validation.
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Reduced operational downtime by over 20% through enhanced monitoring,
improved disaster recovery posture, structured patching, and hypervisor upgrades.
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Directed a full corporate email and domain migration
(rivervalleycoop.com → rvc.ag), including DMARC/SPF/DKIM hardening,
global rebranding, and Microsoft 365 modernization.
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Designed and executed the RingCentral cloud telephony rollout across
all locations, replacing legacy systems and improving reliability,
analytics, and user experience.
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Elevated cybersecurity maturity through deployment and expansion of
CrowdStrike Falcon, Cisco Umbrella, Duo MFA, Varonis data governance,
BitLocker, and LAPS in line with Zero Trust principles.
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Built RVC’s AI program framework, including governance, training,
and the AWS GenAI-powered “Riva” agronomy assistant supporting SDS
and chemical-mix workflows.
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Implemented RMM improvements and device lifecycle automation across
400+ devices, including consistent naming standards and modern imaging processes.
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Oversee a $2.6M+ IT budget, lifecycle planning, vendor contracts, and
a multi-discipline IT team focused on ownership, accountability,
and continuous improvement.
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Reduced annual operational costs by 15% through managed print services and
cellular technology optimization.
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Designed and implemented secure network architectures, reducing security
incidents by approximately 30%.
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Improved disaster recovery capabilities, decreasing recovery time objectives
(RTO) by 25%.
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Led software and hardware upgrades across 125+ end-user devices, ensuring
minimal disruption and strong end-user satisfaction.
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Supported field and remote sites with on-site troubleshooting, system
validations, and hands-on technical assistance.
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Resolved approximately 85% of escalated Tier 2 support issues within SLA timelines.
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Enhanced imaging and deployment workflows through collaboration with
cross-functional teams, improving system reliability by roughly 15%.
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Performed proactive maintenance and support, strengthening uptime and
end-user experience.
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Delivered hands-on support including imaging, break/fix repairs, network setup,
and on-site support across diverse customer environments.
Education & Military Service
Education
Illinois Central College
Vocational Education in Information Technology
East Peoria, IL
Military Service
United States Marine Corps (1991-1998)
Sergeant (E-5)
Leadership focused on mission execution, discipline, and team cohesion.
Technical Skills
Windows Server
Windows 10/11
Active Directory & Group Policy
TCP/IP, VPN, VLAN
CrowdStrike Falcon
Cisco Umbrella
Duo MFA
PowerShell
BitLocker
LAPS
AWS
Azure
Microsoft 365
Imaging Systems
RMM Platforms
SharePoint & Automation Pipelines
